General Terms and Conditions
1. The rental agreement is of indefinite duration.
2. The equipment is fully functional upon delivery and has been thoroughly sanitised.
3. The rented equipment may not be lent or sublet to third parties. The renter must notify Zorgpunt of any defects or malfunctions in the rented equipment, as well as in the event of a move.
4. Zorgpunt retains ownership of the equipment in case of rental. In case of purchase, you become the owner after full payment of the invoice has been received.
5. If delivery and installation are needed on an upper floor via stairs, equipment will be delivered to the ground floor only, unless you provide the necessary assistance.
6. If the delivery is cancelled after 2 p.m. the working day before delivery, or on the delivery day itself, a flat delivery fee of €30 will be charged. If the delivery is cancelled upon arrival or due to absence, the delivery cost will still apply.
7. When ordering home care materials in combination with rehabilitation equipment or personal alarms, delivery and installation are carried out by different services. In this case, Zorgpunt may charge additional fees for delivery, pickup, and cleaning.
8.If items must be delivered or picked up in multiple trips, additional transport costs will be charged.
9. Zorgpunt applies different rates for delivery, pickup, and cleaning of rental and sale equipment, as listed on www.zorgpunt.eu. Delivery times are indicative.
10. The first and last day of the rental period are charged as full days.
11. The renter must use the equipment carefully and responsibly:
- The renter bears the cost of any damage (outside normal wear and tear) or destruction of the equipment.
- Odour damage caused by smoking, wood stoves or urine is assessed on-site by the driver. Mattresses, wheelchairs, cushions or chairs with such damage will not be collected and will be charged at 70% of the purchase price. Beds and other non-textile or leather equipment with odour damage may be collected for intensive odour removal, charged at a flat rate of €150.
- The electric hospital bed must be used by the person in need of care only. No one should sit or apply extra pressure if the head or foot end is not fully flat. Improper use may damage the motors or moving structure. Such damage will be charged to the renter.
- In case of full or partial loss or irreparable damage, the sale price as listed on www.zorgpunt.eu at the time of invoicing will be charged.
- Damage costs start at €80 and may increase based on assessment.
12. Upon confirmation of the order, an initial invoice including delivery costs will be sent. Rental fees are invoiced monthly. Our invoices are payable immediately. In the event of late payment, interest of 12% will be charged from the invoice date without prior notice. Compensation charges: €20 for amounts up to €150, €30 (+10% of invoice amount) for €150.01–€500, and €65 (+5% of invoice amount) for amounts over €500.01. All payment terms for other invoices also become void. Disputes regarding invoices must be submitted in writing within 14 days of receipt.
13. The general terms and conditions may be unilaterally amended by Zorgpunt when deemed appropriate.
14. The rental price of items listed in the agreement may be adjusted at any time during the term of the rental agreement. The indexed rental rate will apply from the first invoice following the notification.
15. After 3 weeks following the notification, the new rental prices and terms are deemed tacitly accepted, unless the renter terminates the agreement within that period.
16. The renter, acting on their own behalf and on behalf of any represented party, releases the lessor from any liability for consequences resulting from the use or handling of the rented equipment.
17. This agreement is governed exclusively by Belgian law.